NEED SERVICE? DO THIS FIRST!

HOW ALL EQUIPMENT WARRANTIES WORK:

While each Manufacturer is a little different, they all have a well defined process for troubleshooting, claims and dispatch. Follow the procedure and the warranty claim will be paid for.

A service technician not dispatched by the Manufacturer is unlikely to be covered. Really, it's no different then when you take your truck in for warranty at the dealer (approved) versus a local garage (not approved). If you have questions or concerns, call us immediately and we will help!

STEP 1: Have your Serial Number handy

STEP 2: Call the phone number (or email) below. Phone is always faster.

STEP 3: The Manufacturer Service Representative will troubleshoot and dispatch an authorized Service Technician, if needed. If you live in a remote area, you may be able to request your own at this point.

STEP 4a: The authorized Service Tech will investigate the issue on-site. If your equipment is under warranty and you have followed the process the Manufacturer will cover the parts & labor.

STEP 4b: If the issue is due to lack of maintenance, environmental or use error, then the authorized Service Tech will discuss a solution and you will have the option to pay for their services directly.

Again, do not arrange your own service and submit invoices to the manufacturer. Service MUST be dispatched from Manufacturer Service Representative below:

(800) 769-2414 or customerservice@royalranges.com

(866) 463-2467 or us.service@onneragroup.com

(800) 777-9129 or warranty@hartprice.com. Please follow these hourly Warranty Allowance guidelines. Submitting an amount other than this will result in rejection and delay or non-payment by factory.

(877) 657-0488 or warranty.efs@gmail.com

 

(844) 986-6646 or zummoinc@zummoinc.com

(800) 942-1153 or cseverpure@pentair.com. They will provide you with an Authorization tracking number and you will mail unit(s) directly to factory for inspection. Once a Warranty Claim is approved email us their confirmation and we will arrange for a replacement unit to ship to you.

(949) 608-3900 or Contact Form. They will provide you with an Authorization tracking number and you will mail unit(s) directly to factory for inspection. Once a Warranty Claim is approved email us their confirmation and we will arrange for a replacement unit to ship to you.

Complete this Remanufacturing Form and email to hello@hartprice.com to obtain your Authorization number. Include this Form & Authorization number when you mail your unit(s) directly to factory for inspection. In the event they cannot refurbish a unit we will refund your deposit payment within two business days.

All other just contact us! (800) 777-9129 or hello@hartprice.com