NEED warranty SERVICE? DO these steps FIRST!
HOW ALL EQUIPMENT WARRANTIES WORK
While each Manufacturer is a little different, they all have a well-defined process for troubleshooting, claims, and dispatch. Follow the procedure, and the warranty claim will be paid for.
A service technician not dispatched by the Manufacturer is unlikely to be covered. It’s no different than when you take your truck in for warranty at the dealer (approved) versus a local garage (not approved). If you have questions or concerns, call us immediately; we will help!
STEP 1
Find and write down the product serial number.
STEP 2
Call the phone number or send an email to the appropriate manufacturer service representative below. Calling is always faster.
STEP 3
The Manufacturer Service Representative will troubleshoot and dispatch an authorized Service Technician, if needed. If you live in a remote area, you may be able to request your own at this point.
STEP 4
The authorized Service Tech will investigate the issue on-site. If your equipment is under warranty and you have followed the process the Manufacturer will cover the parts & labor.
STEP 5
If the issue is due to lack of maintenance, environmental or use error, then the authorized Service Tech will discuss a solution and you will have the option to pay for their services directly.
Manufacturer Service Representative contacts
Again, do not arrange your service and submit invoices to the manufacturer. Service MUST be dispatched from the Manufacturer Service Representative below:
Ice-O-Matic
Phone: (800) 777-9129
Email: warranty@hartprice.com.
Please follow these hourly Warranty Allowance guidelines. Submitting an amount other than this will result in rejection and delay or non-payment by factory.
Shurflo
Phone: (800) 942-1153
Email: cseverpure@pentair.com.
They will provide you with an Authorization tracking number and you will mail unit(s) directly to factory for inspection. Once a Warranty Claim is approved email us their confirmation and we will arrange for a replacement unit to ship to you.
Flojet
Phone: (949) 608-3900
Email: Contact Form.
They will provide you with an Authorization tracking number and you will mail unit(s) directly to factory for inspection. Once a Warranty Claim is approved, email us their confirmation and we will arrange for a replacement unit to ship to you.
Wunder-Bar
Complete this Remanufacturing Form and email to hello@hartprice.com to obtain your Authorization number. Include this Form & Authorization number when you mail your unit(s) directly to factory for inspection. In the event they cannot refurbish a unit we will refund your deposit payment within two business days.
Need Equipment Service or Support?
To get you back up and running, we’ve developed a process to expedite service calls, communicate with manufacturers, and restore your kitchen’s efficiency. Our priority is keeping your business operational!
Fill out and submit the form below, and a member of our team will reach out promptly.
